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Terms of Use

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  1. General Terms of Use & Service
    1. This websiteThis website, https://nooora.ae/ (the "Site"), is a trademark registered by Nooora Beauty Concierge ("Company"), a company incorporated in accordance with the laws of the UAE. By accessing this Site, you accept the terms and conditions set forth herein. These Terms and Conditions of Use constitute the entire agreement between you and the Company.
  2. General Provisions
    1. Modification of Terms
        The Company may modify these Terms and Conditions without notice. By continuing to use this Site, you accept the updated terms.
    2. Changes to Content
        The Company may change or remove content on this Site without notice. The Company is not liable for these changes.
    3. Security and Verification
        The Company reserves the right to ensure the security of its systems and clients. It may take steps to verify orders placed by you.
    4. Cancellation of Bookings
        The Company may cancel bookings deemed invalid. Cancellations can occur at any time before the expected date of service.
    5. Right to Alter or Discontinue Site
        The Company reserves its exclusive right in its sole discretion to alter, limit, or discontinue the Site or any material posted herein, in any respect. The Company shall have no obligation to take the needs of any User into consideration in connection therewith.
    6. Right to Deny Access
        The Company reserves its right to deny, in its sole discretion, any user access to this Site or any portion thereof without notice.
    7. No Waiver
        No waiver by the Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
  3. Disputes
    1. Arbitration
        If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be Dubai (United Arab Emirates). The arbitration proceedings shall be conducted in English/Arabic.
    2. Governing Law
        The arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act and modifications thereof as in force at the relevant time.
    3. Jurisdiction
        These terms and conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates, and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated in Dubai, United Arab Emirates.
  4. Services Booking Terms
    1. Indicative Pictures
    2. Pictures shown on the Site are indicative and may differ from actual services.
    3. Pricing
    4. Prices shown on the Site are quotations and subject to change.
    5. Booking Confirmation
    6. Bookings are subject to availability and confirmation.
    7. Special rates apply during peak seasons.
    8. Substitute Services
    9. The Company reserves the right to offer substitute services of the same standard.
    10. Changes in Terms
    11. Service terms may change due to unforeseen circumstances.
    12. Binding Contract
    13. By making a booking through our Customer support or Website, you make an offer to purchase the beauty service or package from the Company. Appointments are facilitated by the Company's customer service team, who collect the necessary information from the customer to arrange the appointment. A detailed quotation specifying the services and associated costs is provided to the customer for review. The appointment shall only be confirmed upon the customer’s acceptance of the quotation, thereby ensuring transparency and mutual agreement. The Company shall not be liable for any disputes, claims, or misunderstandings arising from the appointment process once the quotation has been accepted by the customer. Once we accept your booking, a legally binding contract is formed between you and the Company.
    14. Service Provider Terms
    15. The service provider’s general contractual terms and conditions, made available by us to you via a link or full text before the booking, will apply in addition to those set out here. These may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings, and refunds (if available).
    16. Conflict of Terms
    17. Where there is a conflict between any information on our Site and these terms and conditions, these terms and conditions shall prevail. Where there is a conflict between different parts of our terms the terms set out herein shall take precedence to ensure clarity and consistency in our service deliver
    18. Performance and Availability
    19. The Company assumes no liability for the performance of products and packages and provides no guarantee regarding their quality or fitness as represented. The Company also does not guarantee the availability of a specific product.
    20. Insurance and Protective Measures
    21. Clients are advised to obtain suitable insurance or other protective measures to safeguard themselves.
    22. The Company reserves the right to manage changes to booked services under the following conditions:
      • If the modification of services results in a total value below the minimum order requirement for your area, the Company reserves the right to deny the booking.
      • If the reduction in services results in the total amount equaling the bare minimum order value, the customer is obligated to pay the designated minimum order value specific to their area, as outlined in the provided quotation.
    23. Cancellation and Modification
    24. Your right to cancel or modify your booking is determined by the applicable terms and conditions of the Company. It is your responsibility to inform us in writing of such a request, specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the Company.
    25. Customer Behavior
    26. Customers must ensure appropriate behavior and avoid any nuisance, quarrel, or manhandling with technicians or drivers during the service. In cases of such behavior, the Company has the authority to terminate the service, and no loss or claim resulting from such incidents shall be payable.
    27. Service Availability :
      • Alternative Service Provision: In the event of non-availability of the requested service, the Company may provide the service through one of its sister brands within the same group. All terms and conditions outlined herein shall apply to such alternative service provision.
      • Platform Fee:The Company reserves the right to charge a platform fee, calculated as a percentage of the service cost. This fee is imposed to cover the costs of recent technical integrations undertaken to enhance service delivery, ensuring timely and high-quality performance. The specific percentage of the platform fee will be indicated in the relevant quotation or invoice
  5. Other Terms and Conditions
    1. Intoxication and Drugs
        Customers found to be intoxicated or under the influence of drugs or similar substances will not be allowed to continue the service . Full charges will still apply during these breaks.
    2. Breaks During Service
        Customers must take breaks only at specified times and are not allowed additional breaks except in emergencies . The Company allows a flexibility period of up to 15 minutes in the event of an emergency. Any delay beyond this timeframe will incur additional charges. Clients are also expected to be prepared and ready before the technician’s arrival to avoid any further delays.
    3. Safety and Security
        Customers are responsible for their safety and security as services are performed at their premises. The Company will not indemnify any loss to the customer or their belongings in any event.
    4. Smoking and Tobacco Use
        Smoking, chewing tobacco, or using similar substances is prohibited during services.
    5. Cancellation Policy
        Customers must comply with the Company’s “Cancellation Policy” as provided with the confirmation email or message. Refunds, if applicable, will be processed according to the terms specified in the policy.
    6. Reporting Dissatisfaction
        Any dissatisfaction with the services provided must be reported directly to the Company within 24 hours to take appropriate action. Failure to do so will absolve the Company of any responsibility.
    7. Limitation of Liability
        The Company does not warrant the accuracy, reliability, or completeness of the content provided on the Site. The Company will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of the Site or services provided.
  6. Trademarks, Intellectual Property, and Copyright
    1. Intellectual PropertyThe Company owns or licenses all intellectual property rights on the Website and its content. Any unauthorized copying, duplication, distribution, or commercial exploitation of the content is prohibited.
  7. Compensation
    1. IndemnificationYou agree to defend and fully compensate the Company and its affiliates from and against any claims, losses, damages, fines, penalties, or other costs arising from your breach of these terms or any violation of applicable laws.
  8. Modification of Terms of Use
    1. Right to ModifyThe Company reserves the right to modify these terms of use for regulatory, legal, or technical reasons with future effect by placing an advance notice on the Website. Registered users will be notified via email.
  9. Governing LawThese terms and conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates. Any disputes shall exclusively be subject to the jurisdiction of the courts in Dubai, United Arab Emirates.
  10. Severability ClauseIf any part of these terms is determined to be invalid or unenforceable, the remaining provisions shall continue in effect.
  11. Payment
    1. Payment Methods Payment for your appointment can be made in the following ways:
      • Cash on the day after or before the service.
      • Credit Card in advance (Visa or Mastercard only)
  12. Services Offered
    1. Nooora provides a comprehensive range of beauty and wellness services, organized into seven main categories, encompassing over 200 individual services. Detailed descriptions of each service category and the specific services offered can be accessed through our service menu at menu.nooora.ae. or https://nooora.ae
    2. Specific Terms for Each Service: For eyelash extensions, nail extensions, and bikini waxing services, children below the age of 16 will only be provided services under the supervision of their parents or legal guardians
      • Nails: Clients must be aware that nail services may pose a risk of infections, particularly if they have skin sensitivities or allergies to the products used. During pedicure services, the removal of ingrown nails can cause minor bleeding, which may lead to infections if not properly managed. Clients are advised to monitor their skin compatibility with the products and inform the technician of any adverse reactions immediately or to the customer service after the delivery of the services.
      • Hair:Consultations are mandatory for services involving hair color, treatments, styles, braids, and root touch-ups. These consultations help assess the current condition of the client's hair and determine the appropriate procedures to achieve the desired outcome. Due to potential reflections in pictures, there may be slight differences between the desired outcome and the actual result. The Company will make every reasonable effort to fix and repair the issue to meet the customer’s expectations; however, refunds will not be issued for the services provided.
      • Facial: For Dermalogica facials, clients are required to fill out a consultation card to provide information about their skin type, any known allergies, and other relevant health conditions. This pre-service assessment ensures that the facial treatment is tailored to the client's specific skin needs and avoids adverse reactions.
      • Makeup: Clients should specify the type of makeup look they desire during the booking process. This allows our makeup artists to prepare adequately and ensure that the desired look is achieved efficiently and satisfactorily.
      • Waxing: While waxing services generally do not require special terms, clients with highly sensitive skin, especially concerning facial and bikini waxing, should inform the salon prior to the service. This information helps our technicians take necessary precautions to prevent skin irritation and other complications.
      • Massage: Although consultations are not mandatory, clients often inform us if they are booking massages for muscle pain relief or other specific conditions. For pregnancy massages, additional precautions are taken to ensure the safety of both the client and the therapist. Clients should be aware that post-massage activities, such as taking a shower, may affect the efficacy of the treatment . Clients are required to complete and sign a consent form prior to the commencement of services. This form is intended to protect the therapist from any liabilities arising from unforeseen incidents or issues that may occur during the provision of services.
      • Eyelash Extension:Despite rigorous testing and verification of our products and technicians, clients may experience redness or other minor issues following eyelash extension services. These occurrences are rare, with an incidence rate of less than 0.5% on a monthly or quarterly basis. Clients are encouraged to follow aftercare instructions to minimize any potential issues.
  13. Appointment Booking
    1. Booking ProceduresAppointments at Nooora can be booked through WhatsApp to streamline the process and collect necessary client details for accurate scheduling and service preparation. Even if clients initiate bookings via phone calls, the final confirmation and details will be handled through WhatsApp to ensure clarity and record-keeping.
    2. Deposit RequirementsA deposit is generally not required for regular appointments. However, during peak seasons such as EID, Christmas, New Year, or for events requiring bulk bookings of technicians, a deposit may be requested. Specific conditions and the amount of the deposit will be outlined in the quotation provided for such bookings to secure the appointment and allocate resources efficiently.
  14. Client Responsibilities
    1. Timeliness and PreparationClients are expected to be ready to start their services promptly upon the technician’s arrival. Adhering to the allocated service times is crucial for maintaining schedule efficiency and ensuring the best service quality. Delays caused by clients engaging in other activities, such as taking showers, attending online meetings, or having meals during the appointment time, are discouraged and may result in a reduced service experience.
    2. Health and Medical DisclosuresFor certain services, clients must disclose any relevant health or medical conditions that may affect the provision of the service. This includes, but is not limited to, skin allergies, sensitivities, and any other medical conditions that could influence the outcome of the service or pose a risk to the client's health.
  15. Salon’s Rights and Responsibilities
    1. Hygiene Standards and Professional ConductNooora Beauty Concierge is committed to upholding the highest hygiene standards. All tools and equipment are sterilized before each appointment to ensure the safety and well-being of our clients. Our technicians are expected to maintain professional conduct at all times, providing services in a respectful and courteous manner.
    2. Dress CodeClients are expected to dress appropriately for their appointments. This is particularly important for male clients during services such as pedicures. Inappropriate attire, such as wearing only innerwear, is not acceptable and may result in the refusal of service.
    3. Right to Refuse Service Nooora Beauty Concierge reserves the right to refuse service to any client under the following circumstances, with no obligation to issue refunds or provide other compensation as deemed appropriate by Nooora:
      • The client exhibits abusive, threatening, or inappropriate behaviour towards the technician or customer service staff.
      • The client has unresolved outstanding payments from previous appointments.
      • The client engages in behaviour that makes the technician feel unsafe or uncomfortable, including but not limited to inappropriate sexual advances or misconduct.
      • The client displays signs of mental instability or a condition that could pose a risk to themselves or the technician during the service.
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