Cancellation Policy

1. Clients are required to notify Nooora of any cancellations or rescheduling requests within a reasonable notice period, subject to the mentioned slabs. Cancellations will only be accepted in writing via WhatsApp, or call.
2. Cancellation Charges: will be calculated on the basis of the time we receive your written cancellation request.Cancellation charges (calculated on the total package amount/individual service cost) will be applicable as follows:
   • Cancellations up to 4 hours before the booking: No charge.
   • Cancellations at the door: AED 100 fee.
   • No-shows: Charged at full booking value.
3. Rescheduling: Postpone/Prepone of your service as rescheduling will be treated as a cancellation of the previous service and booking of a new service , After technician/therapist has arrived at your doorstep and the new and is subject to availability.

In the case of a hospital emergency or a similarly serious situation, Nooora may accept a free cancellation. Other exceptions may be considered on a case-by-case basis, such as natural disasters, severe weather conditions, or other uncontrollable events.

The company does not accept amendment requests to the reservation

A 100% fee is charged in case of no show ,you are not available at the venue at the said date and time or you don’t start your package without cancelling it.

Accepted Payment Methods: Payment for your appointment can be made in the following ways:

• Cash immediately after the service.
• Credit Card in advance (Visa, Amex or Mastercard only)
• Apple Pay and Samsung Pay

Please inform us in advance so we can bring a credit card machine. (Subject to availability)

All the refunds shall be done by the company directly to you. Any employee, Director, officer, or Manager is not responsible for ensuring any refunds whatsoever.

Your bank may debit its own separate charges from refunds made to your credit card or bank account.

All refund and cancellation policies are subject to change at Nooora's discretion and will be communicated to clients as necessary.

Clients are responsible for providing accurate and timely information when requesting refunds or cancellations. Failure to do so may result in delays or denial of the request.

Nooora strives to ensure client satisfaction with all services provided. Clients are encouraged to communicate any issues or concerns immediately to allow for prompt resolution.

Nooora Beauty Concierge is a trademark registered brand operating under the legal identity of Shams Beauty Saloon and here are the official channel of communication:

For call: +971555007326 | Email: info@nooora.ae